Companies could be fined up to £500,000 and board directors held responsible for an epidemic of nuisance phone calls and texts after ministers said the problem had hit “plague” levels across Britain.
Persistent texts promising compensation for payment protection insurance mis-selling and cold calls from companies pushing solar panels were among more than 15,000 complaints made to the information commissioner’s office (ICO) last month alone, and there have been more than 100,000 complaints over the past year.
Around four out of five people are regularly cold-called at home, and a third of them say they feel intimidated, according to research by the consumer body Which?
The government’s nuisance calls taskforce will set out 15 recommendations to tackle the “modern-day menace”, including trying to block lead generators from selling on customer telephone details.
That his problem still exists at all is just proof that politicians don’t live in the real world. If they suffered in the way we do this would be fixed immediately. For example, Ofcom could stop the absurd PPI texts instantly – but they choose not to. It will be interesting to see if Sharon White takes a more active role.